Acceptable Use Policy

This Acceptable Use Policy (this "Policy") governs use of the CrownReserve platform (the "Service") operated by CrownReserve Systems LLC (the "Company," "we," or "us"). This Policy is incorporated into and forms part of the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service. By accessing or using the Service, the Customer and each Authorized User agree to this Policy. Violation of this Policy is a material breach of the Terms of Service and may result in suspension or termination and legal action.

1. Permitted use

The Service is licensed, not sold, for the Customer's internal business use in operating a watch and jewelry dealership, subject to the Terms of Service and this Policy. All rights not expressly granted are reserved by the Company.

2. No reverse engineering

Except to the extent this restriction is prohibited by applicable law, the Customer and its Authorized Users will not, and will not permit any third party to:

• (a) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas, algorithms, or organization of the Service;
• (b) modify, translate, or create derivative works based on the Service;
• (c) access the Service in order to build, train, or improve a competing or similar product, or to copy any feature, function, interface, workflow, or design of the Service; or
• (d) remove, obscure, or alter any proprietary notice contained in the Service.

3. No competing or clone product

3.1 Restriction.

The Customer and its Authorized Users will not use the Service, or any information, know-how, or materials obtained through the Service, to design, develop, market, or assist any third party in developing a product or service that replicates, clones, or is substantially similar to the Service. This includes copying or closely imitating the Service's selection, arrangement, and organization of features, its user interface and workflows, its data models and schema as observable through use, and its overall look, feel, and functionality.

3.2 Confidential information.

The design, structure, workflows, non-public functionality, and organization of the Service constitute the Company's confidential information and trade secrets. The Customer and its Authorized Users will not disclose or use that confidential information except as necessary to use the Service as permitted, and will not use it to develop a competing product.

3.3 Personnel.

The Customer will ensure that its Authorized Users, employees, contractors, and affiliates comply with this Section, and remains responsible for their conduct.

4. No scraping or automated access

The Customer and its Authorized Users will not:

• (a) use any robot, spider, scraper, crawler, or other automated means to access, extract, index, or copy data or content from the Service, except through interfaces we expressly provide for that purpose;
• (b) perform bulk or systematic extraction of data from the Service beyond the Customer's own records in the ordinary course of authorized use;
• (c) circumvent, disable, or interfere with rate limits, access controls, tenant isolation, authentication, or other security or usage-limiting features; or
• (d) access the Service or its systems by any means other than the interfaces and credentials we provide.

5. No benchmarking or public disclosure

The Customer and its Authorized Users will not publish, disclose, or share with any competitor of the Company the results of any benchmarking, performance testing, or comparative analysis of the Service, or any non-public information about the Service's features or functionality, without the Company's prior written consent.

6. Prohibited content and conduct

The Customer and its Authorized Users will not use the Service to:

• (a) violate any applicable law or regulation, including data protection, consumer protection, and anti-spam laws;
• (b) upload, store, or transmit unlawful, infringing, defamatory, or malicious content, or any material the Customer lacks the right to submit;
• (c) upload or transmit viruses, malware, or other harmful code;
• (d) infringe or misappropriate the intellectual property, privacy, or other rights of any person;
• (e) collect, store, or process personal information without providing all legally required notices and obtaining all required consents; or
• (f) attempt to gain unauthorized access to the accounts, data, or systems of the Company or other customers.

7. Data export responsibility

The Service may allow the Customer to export its own records, including in CSV format. When the Customer exports data, that data leaves the security controls of the Service, and the Customer becomes solely responsible for its protection, retention, and lawful handling, including compliance with applicable privacy and breach notification laws with respect to the exported data.

8. Enforcement

8.1 Suspension and termination.

We may investigate suspected violations and may suspend or terminate access, with or without notice, where we reasonably believe this Policy has been violated or where necessary to protect the Service, other customers, or third parties.

8.2 Injunctive relief.

The Customer acknowledges that a violation of Sections 2, 3, 4, or 5 may cause irreparable harm for which monetary damages are inadequate, and that the Company is entitled to seek injunctive and other equitable relief in a court located in Orange County, Florida, in addition to any other remedy, without the necessity of posting a bond.

8.3 No waiver.

Our failure to enforce any provision of this Policy is not a waiver of our right to do so later.

9. Changes

We may update this Policy from time to time. Material changes will be communicated through the Service or by other reasonable means, and continued use after the effective date of a change constitutes acceptance.